Case Studies

Enterprise Transformation Case Studies

Real-world advisory engagements, portfolio recoveries, operating model redesigns, and quantifiable delivery outcomes.

Fintech & Pan-African Payments

Cellulant Digital Payment Platform Launch & Scale

Led enterprise-wide business and technology transformation while retaining end-to-end delivery accountability for launching a new digital payment gateway platform within budget.

The Challenge:

Fragmented delivery streams across Product, Engineering, Operations, and Integration teams caused delays in onboarding merchants and implementing new payment methods.

The Transformation Solution:

Designed and embedded an enterprise operating model, established Lean Portfolio Management across 7 delivery streams, and built the Agile Center of Excellence (CoE).

Key Outcomes

25% increase in payment processing throughput

20% reduction in merchant payment integration delays

7 cross-functional delivery streams synchronized under single portfolio cadence

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Insurance & Wealth Management

Chubb Insurance Commercial & HNW Digital Transformation

Managed £30M+ programme portfolio across regulated commercial insurance solutions and high-net-worth customer digital platforms.

The Challenge:

Legacy policy issuance processes were slow, manual, and created operational bottlenecks across underwriting and claims.

The Transformation Solution:

Implemented structured programme governance, automated policy issuance workflows, and aligned 4 cross-functional delivery teams (~20 FTE).

Key Outcomes

40% improvement in policy issuance turnaround time

Full financial and RAID governance across £30M+ portfolio budget

Enhanced digital customer portals with self-service capabilities

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Energy & Global Operations

British Petroleum Global Agile Operating Model & CoE

Designed and implemented global operating model and Agile CoE across UK, India, Australia, US, and Europe.

The Challenge:

Geographically distributed business units lacked unified delivery frameworks, vendor schedule coordination, and portfolio visibility.

The Transformation Solution:

Launched the enterprise's first Agile Release Train (ART), established Lean Portfolio Management, and trained senior stakeholders in SAFe principles.

Key Outcomes

15% reduction in time-to-market through CI/CD improvements

Unified delivery execution baseline across 5 global regions

Successful rollout of Portfolio Kanban and executive reporting cadences

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Wealth Management & Financial Services

Fidelity Wealth Management Technical Change Acceleration

Modernized legacy systems and processes in a wealth management environment to enable faster implementation of technical changes supporting investment product offerings.

The Challenge:

Technical implementation changes suffered from 7-day turnaround cycles due to manual approvals and offshore coordination gaps.

The Transformation Solution:

Managed 5 cross-functional delivery teams (30+ FTE), implemented structured RAID and dependency controls, and streamlined technical deployment pipelines.

Key Outcomes

Technical change turnaround reduced from 7 days to under half a day

Significantly improved operational agility and release responsiveness

Predictable release cadence across UK and offshore India teams

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